Our photo puzzles are being made of the highest quality puzzle cardboard. With the help of the latest digital printing method your photograph is printed on 2.2 mm puzzle cardboard.

The dimensions of the puzzle boxes are as following:

The safest place for your photo puzzle is where everyone can admire it: on the wall, behind the glass of one of our exactly fitting aluminium frames. For more information have a look at: https://www.myphotopuzzle.co.uk/puzzleframes

A detailed description about how to frame your photo puzzle can be find by clicking on one of the following links:

Instructions puzzle frame 48 - 2000 pieces

We process JPG (jpg, jpeg) and PNG formats. Most digital cameras automatically take pictures in the required JPG-format!

The maximum file size is 80 MB.

Please transfer your pictures in RGB or sRGB colour space. sRGB is the standard colour space of most digital cameras. Please also save black and white pictures as a JPG-file in sRGB and not in grey scale.

No. The photo will not be edited and will be printed exactly according to the image file you transferred to us.

Unfortunately, colour differences cannot be excluded due to the individual adjustment of monitors which can differ in brightness, resolution, contrast and colour or resulting from different graphic boards. Colour deviations between your monitor and the finished product are thus possible.

You are required not to infringe copyrights, trademark rights or other protective rights of third persons. Illegal images are strictly prohibited. Further information can be found in our GTC.

SMART SORTED is a 1000 pieces jigsaw puzzle for everyone, as we pre-sort the jigsaw puzzle for you in 40 removable mini-boxes with 25 puzzle pieces each. Each mini-box contains a coherent part of your puzzle. You decide how many puzzle pieces you want to put at once. The simplest method is to take only 1 mini box at a time, open it along the perforation, take out one piece at a time and then place it from left to right.

The size of the assembled puzzle is the same as that of our regular 1000 pieces photo puzzle, which is ca. 64 x 48 cm.

A SMART SORTED can be created as quickly and easily as a regular 1000 pieces photo puzzle. First select SMART SORTED, then upload one or more photos, choose a puzzle layout and prepare the puzzle box, that's all.
All pictures from our Puzzle Collections are available as SMART SORTED versions with 1000 pieces as well.

Quite clearly: yes! The SMART SORTED puzzle with 1000 pieces is pre-sorted into 40 removable mini- boxes, each containing 25 pieces. These 25 pieces in each mini-box always form a continuous part of your puzzle. The simplest method is to take only 1 mini-box at a time, open it along the perforation, take out one piece at a time and then place it from left to right.

The SMART SORTED will be delivered in the puzzle box you have prepared, containing the 40 removable SMART mini-boxes. To prevent the puzzle pieces from falling out during transport, we place a paper insert over the SMART boxes.
SMART SORTED is completely plastic-free.

After having put your first product into the shopping cart, you should use the button "Add a further product" to continue ordering. This way you may order several different photo products in one command and save shipping costs. If you would order every photo product separately, you would have to pay full shipping costs for every single product.

In the shopping cart you will find a bar with white space where voucher codes can be entered. After having entered your voucher code, the final amount will be reduced by the value of the voucher. You may redeem only one voucher per order.

We do not send the invoice within the parcel. You may download your invoice on your personal status site after the order has been shipped. The link to this status site can be found in the order and shipping confirmation.

We use the TLS-security system (Transport Layer Security) together with a 128 Bit encoding when transferring data. This technology provides for ultimate security and is also used by banks for data protection of on-line Banking. A closed key or lock in your browser shows that your data is encrypted while being transferred.

We set a high value on diligent handling of your data. Our aim is to ensure you enjoy visiting puzzleYOU and recommend our website in good conscience. Since we are legally bound to publicize in which way we process your data, we explain this in our privacy notice.

Yes, in the address data area you will be able to fill in a delivery address different from the invoice address in order to send the photo product e.g. as a gift to another person. This service is free of charge. Please do not forget to inform the receiver about the parcel. In case the receiver is not available to sign for the receipt of the parcel on working days, please be so kind to fill in an alternative address such as a working address.

The expected delivery date can be found on our homepage below the blue button (Create it here...) and in the shopping cart. UPS usually delivers the parcel on the 2nd or 3rd working day after shipping. We will inform you by e-mail and send you a tracking number as soon as the parcel leaves the production department. Please remember that UPS does not deliver on Saturdays. If you happen to be in a remote area, please note that the delivery might take longer.

With the transfer of your package to the UPS courier, you will receive an email with a tracking number. With this tracking number you can always inquire on https://www.ups.com/content/gb/en/index.jsx about the current status of your order.

Our process is aligned to deliver as quickly as possible. After having confirmed your order, the photo product goes directly into the automated production process. From this moment on, it is impossible for us to take any influence in the production process. We hope that you will understand, that for technical reasons we cannot treat orders in a privileged way. Therefore, we would like to advise you to order your gift a few days earlier, to be sure it will reach you in time. The expected delivery date is always mentioned in the shopping cart and can be found in the order confirmation as well.

Unfortunately, collection by the customer is not possible.

We send your order with UPS, the courier with whom we have the most positive experience. UPS delivers your package quickly and safely.

Unfortunately not. You are not allowed to withdraw from a contract regarding goods which have been manufactured based on your individual specifications. That is why it is important to upload an image with not only at least a 3 stars indication for its resolution, but also an image with a very good sharpness that has been taken with sufficient exposure.

As puzzle accessories, such as a puzzle frame, a puzzle mat or puzzle glue, are not personalised items, you can return them to us without any reason. Since the shipping costs for returning the goods are to be borne by the purchaser, you are free to choose the shipping service provider.

Please send the product, quoting your order number, to:

puzzleYOU GmbH
Auf der Haide 2
92665 Altenstadt/WN
Germany

You are welcome to use our withdrawal form.

If you are not satisfied with your order, please contact our customer service. Ideally, send us a photo of your product.

UPS is responsible for delivering your package in the right condition. If you have received a damaged or incorrect product, you are obliged to have your complaint confirmed by the delivering UPS driver. We send wrong delivery and transport-damage declarations immediately to UPS. Without the drivers confirmation we can not treat the complaint. If you notice the delivery of a wrong puzzle after the driver has left, please contact our service team. We will find a solution and tell you what to do with the parcel.